btk77's Privacy Policy

Definitions and Scope

In this privacy policy, "we", "our", or "btk77" refers to the btk77 platform and its operating entity. "You" or "user" refers to any person who visits the btk77 website, registers an account, or uses our services.

This policy applies to the following:

• Use of the btk77 website and mobile platform
• Creating and managing an account
• Completing financial transactions (bKash, Nagad, Rocket, Upay, bank transfer)
• Participating in gaming and betting activities
• Communicating with the customer support team

Information We Collect

btk77 collects only the information necessary to provide its services. We collect information in two main categories:

a) Information you provide:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment account details (bKash number, Nagad number, bank account details)
• Residential address

b) Automatically collected information:

• IP address and device information
• Browser type and operating system
• Website access time and session information
• Cookies and similar tracking technologies
• Gaming activity and transaction history

Purpose of Data Collection

btk77 uses your personal information for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Financial transactions: Processing deposit and withdrawal requests and preventing fraud.
• Age verification: Ensuring that only persons aged 21 or above are using the service.
• Customer support: Resolving your issues and answering your questions.
• Security and compliance: Detecting illegal activity and complying with applicable laws.
• Service improvement: Analyzing usage patterns to improve the platform experience.
• Relevant communications: Informing you about important updates, bonuses, and promotional offers.

Data Sharing and Third Parties

btk77 may share your personal information with third parties in limited circumstances and under strict confidentiality agreements:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: To complete the KYC (Know Your Customer) process.
• Gaming software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure fair play.
• Legal authorities: To meet legal obligations or comply with court orders.
• Technology service providers: Cloud and security services required to operate the platform.

All third parties we work with are contractually required to use your information only for the specified purpose and to maintain strict privacy standards.

Data Security Measures

btk77 follows industry-standard technology and processes to keep your personal and financial information secure:

• SSL encryption: All data transfers are protected by 256-bit SSL encryption.
• Secure servers: Your information is stored in high-security data centers.
• Access controls: Strict access control policies — only authorized staff can view the information they need.
• Two-factor authentication: An additional security layer for accessing your account.
• Regular security audits: Routine audits to identify platform security vulnerabilities.
• Fraud detection: Automated systems to detect and block unusual activity.

Cookie Policy

The btk77 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Functionality cookies: To remember your preferences and language settings.
• Analytics cookies: To collect website usage statistics that help improve the service.
• Security cookies: To detect fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some website functionality.

Data Retention Period

btk77 retains your personal information only for as long as necessary:

• Active account data: For as long as the account remains active.
• Transaction records: For the period required under financial regulations (generally 5-7 years).
• Identity verification documents: For a defined period after account closure to meet legal compliance requirements.
• Customer support communications: For a minimum of 1 year after the issue is resolved.
• Analytics data: In anonymized form for an indefinite period.

After the defined period, your information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a structured format.
• Right to withdraw consent: You may request to opt out of promotional communications at any time.

Protection of Minors

btk77's services are for persons aged 21 and above only. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Identity documents are checked if there is any doubt.
• Any account belonging to a minor is closed immediately and the information is deleted.
• If you become aware that a minor is using our services, please notify us immediately.

International Data Transfers

Your information may be stored or processed on international servers as needed to provide our services. In such cases, we ensure:

• International data protection standards are followed.
• Data processing agreements are executed with third parties.
• Your information receives the same level of protection regardless of where it is held.
• All transfers are completed through encrypted connections.

Policy Changes

btk77 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent by email.
• Continued use of the service after any changes will be considered acceptance of the new policy.

You are advised to review this page regularly.

Contact

For any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 support in English is available through the live chat feature on the website.
• Service hours: 24 hours a day, 7 days a week (Bangladesh Standard Time — BST)

We take all privacy-related requests seriously and aim to respond promptly.